Overview
What is Cyara CX?
Cyara provides multi-channel testing and monitoring of customer engagement center systems. As customer behavior evolves, frequent changes to customer experience platforms are required to maintain superior customer service and reduce costs. Cyra enables both functional and load testing of systems…
Recent Reviews
Pricing
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
2 people also want pricing
Alternatives Pricing
Product Details
- About
- Integrations
- Tech Details
- Downloadables
What is Cyara CX?
Cyara provides the a Customer Experience (CX) Assurance platform for digital (email, web chat, co-browse, SMS, mobile...) and voice channels.
According to the vendor, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Many recognizable brands around the world use the Cyara Platform every day to "deliver customer smiles at scale".
The Cyara CX Assurance Platform promises to help companies accelerate CX development, increase quality across all digital and voice channels, and assure the quality of customer journeys end-to-end.
According to the vendor, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Many recognizable brands around the world use the Cyara Platform every day to "deliver customer smiles at scale".
The Cyara CX Assurance Platform promises to help companies accelerate CX development, increase quality across all digital and voice channels, and assure the quality of customer journeys end-to-end.
- Cyara Velocity’s automation and collaborative environment helps organizations rapidly innovate their CX.
- Cyara Cruncher then puts CX systems through extensive performance and load-testing, ensuring systems work at scale.
- Cyara Pulse delivers real-time CX insights via desktop or mobile phone, enabling customers to identify and troubleshoot problems around the world.
Cyara CX Features
- Supported: Omni-channel customer experience testing & monitoring
- Supported: Voice quality testing
- Supported: Agent experience testing
- Supported: CX incident management
- Supported: Load testing for customer experience applications
- Supported: Functional and regression testing for customer experience applications
- Supported: IVR testing
- Supported: Web chat testing
Cyara CX Screenshots
Cyara CX Videos
Cyara CX Integrations
- Genesys Multicloud CX (discontinued)
- Genesys PureConnect (discontinued)
- Splunk Enterprise
- Jenkins
- Tivoli
- Avaya IP Office
- HP ALM
- Microsoft Active Directory
- Nuance
- BlackChair
- InProd
- Visio
- Cisco
Cyara CX Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows |
Mobile Application | Apple iOS, Android |
Supported Countries | Global |
Supported Languages | 150 languages |
Cyara CX Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 10% |
Enterprises (more than 500 employees) | 90% |